Return Policy
Effective Date: September 19th, 2023
At sajersey.com, our commitment is to provide high-quality products and exceptional service to our valued customers. We understand that there may be situations where you need to request a refund or exchange. This Refund and Exchange Policy outlines the processes and guidelines for returning items purchased from our website, which can be reached at sajersey2023@hotmail.com. We encourage you to carefully read this policy to fully understand the process.
Eligibility for Refund and Exchange: To be eligible for a refund or exchange, the following conditions must be met:
- The merchandise must be in its original, unopened, and unused condition.
- Requests for refunds or exchanges must be made within 30 days of receiving the item.
- Personalized or customized items may only qualify for return if they are received in a damaged or defective condition.
Process for Requesting Refund or Exchange: To initiate a refund or exchange request, please follow these steps:
- Contact our customer support team at +44 7611 409 948 and provide your order number along with the reason for the refund or exchange request.
- Our team will guide you through the necessary steps and, if applicable, issue a refund or exchange authorization number (RAE).
- Securely package the item, ensuring it is in its original packaging, and include all accompanying materials and accessories.
- Attach the RAE number (if provided) to the outer packaging.
- Ship the item to the specified return address, which will be provided by our customer support team.
Shipping Costs and Return Shipment Responsibility: The customer is responsible for the shipping costs associated with returning the item for a refund or exchange unless the item was received in a damaged, defective, or incorrect condition. In such cases, a prepaid return shipping label will be provided.
Processing Refunds and Timeline: Once we receive and evaluate the returned item, we will initiate the refund process within 7 business days. Refunds will be processed using the original payment method used for the purchase. Please note that the processing timeline may vary depending on your payment provider.
Items that are Damaged or Defective: If you receive an item that is damaged, defective, or incorrect, please contact our customer support team immediately. We are committed to resolving the issue promptly by either offering a replacement or issuing a full refund, which includes any associated shipping costs.
Exchanging Items: Currently, we do not offer direct item exchanges. If you wish to exchange an item, you will need to initiate a return for the original item and then place a new order on our website.
Order Cancellation Policy: If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not yet undergone processing or shipping.
Contacting Us: If you have any questions or concerns regarding our Refund and Exchange Policy or the associated procedures, please do not hesitate to contact us at sajersey2023@hotmail.com.
Last Updated: September 19th, 2023.